Our Products

1. What is Hit or Miss?

Hit or Miss is a personalized skincare ingredient analyzer. Based on your own product experiences—what worked and what didn't—it helps you identify which ingredients are likely to suit your skin (or cause trouble).

2. How does the app know what ingredients work for me?

When you review products—whether they worked well or caused trouble—we look at multiple factors such as ingredient frequency, your skin type, your product history, and ingredient context.

Using this information, the app identifies personalized ingredient patterns that help predict what may or may not suit your skin.

The underlying logic involves multiple layers of analysis, but the core idea is simple: your experience teaches the app how your skin reacts.

3. Do I need to create an account to use the app?

Yes. You can sign in with Apple or Google. This helps us keep your data secure and personalized across sessions or devices.

4. Does the app store my sensitive health data?

No. We only store:

• Your product feedback (what worked or didn't)
• Your selected skin type (e.g., dry, oily)
• Login credentials (email/user ID via Apple or Google)

We do not collect any sensitive health or medical information.

5. Can I trust the ingredient recommendations?

The ingredient recommendations provided by Hit or Miss are for informational and reference purposes only.

We do not diagnose skin conditions or prescribe treatment. The "Hit" and "Miss" ingredient labels are based on patterns from your own product experiences and other data, but should not be considered medical advice.

Always consult with a dermatologist or licensed professional if you have specific skin concerns.

6. Can I add a product if it's not in the app?

Yes! If a product doesn't appear in the search, you can submit a request to add it. We regularly review these requests and update our database. You can check the status of each request in Profile page.

7. How do I reset my data or delete my account?

You can delete your account directly from the app by going to Profile → Settings (top right) → Delete Account. Alternatively, you can email us at admin@smartones-llc.com to request data deletion or account removal.

8. What if I encounter a bug or crash?

We use Firebase Crashlytics to automatically track and fix issues. But if something unusual happens, you can also contact us directly with screenshots or a description of the issue.

9. Is the app free to use?

Yes. Hit or Miss is currently free to use during our beta phase. Some advanced features may be offered in the future via in-app purchases or subscriptions, but core functionality will remain free.